Frequently Asked Questions

What payment methods do you accept?

All the standard methods, debit & credit card & Paypal.

How do I make an amendment to my order?

Oh no, you made an error! Its okay you are human after all,reach out to us with your details and order number and we’ll do what we can to
assist you. You can catch us by email on

What are you shipping costs?

We ship Royal Mail 1st class for £3.50.

We ship Royal Mail 2nd class for £2.99.

Any orders totalling over £45 will receive free shipping.

How long does delivery take?

We endeavour to process and ship your order within 2 working days. Royal mail 1st class (express) takes 1-2 business days and 2nd class (standard) takes 2-3 business days.

I have not yet received my order, what should I do?

If your order is taking longer than you expected then please get in touch with Sarah at and we'll get this sorted out for you promptly.

Do you ship internationally?

Unfortunately, we are not in a position to ship internationally at this time. Watch this space though, this is something we plan to do in the near future.

Do you sell samples?

We sell a travel size of the Tri-Elixir which is a 10ml bottle. If you are unsure about committing to the full size bottle then this will be the perfect solution!

Are you products palm oil free?


Are you products organic?

We are not certified organic but a lot of our ingredients are organic. We also highly value sourcing ingredients local to our Northumberland lab that are UK grown or upcycled that would otherwise be wasted.

Either way care is taken to use
organic where possible but to also support the economy here in the UK and to prevent waste of high-quality seeds and extracts. It’s a fine balancing act and we make the decision on each individual ingredient.

The labels on our products tell you which of our ingredients is organic.

What is the shelf life of the TRI-ELIXIR?

To ensure the finest quality and to offer great results, we
use cold pressed, unrefined oils where possible in our Tri-Elixir. This ensures they are jam packed with goodness. It gives the product a shelf life of 6 months once opened. Chances are you’ll love it so much you won’t have to worry about this.

You can read our blog post all about this and how best to care for your TRI-ELIXIR.

Do your products include essential oils?

Yes, we use natural essential oils for fragrance and efficacy. We use them in safe micro-doses and in line with IFRA guidelines. You can all of the essential oils we use listed in the INCI or Ingredients section of the label.

Are your products safe to use during pregnancy?

Our products contain small amounts of essential oils, its best for you to make that decision based on guidance and advice from your
midwife or doctor.

My question wasn't answer, is there someone I can speak to?

Certainly, please contact Sarah at

Didn't find what you were looking for? Feel free to contact us at any time!