Cancellation policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect full payment, no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.
Cancellation Rights (UK Customers)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your subscription within 14 days of your first order without giving any reason (the "cooling-off period"). To exercise this right, please contact us at [your email address] before the 14 days have elapsed.
Please note that if your first order has already been dispatched, you may need to return the goods at your own cost. Refunds will be processed within 14 days of us receiving the returned goods.
How to Cancel Your Subscription
You can cancel your subscription at any time by:
- Logging into your customer account and managing your subscription directly
- Emailing us at sarah@nevewellness.com
Cancellations must be made before your next billing date to avoid being charged for the following order. If a payment has already been processed, that order will be fulfilled before your cancellation takes effect.
Billing
Your subscription will be billed automatically on a recurring basis as selected at checkout (e.g. monthly). You will receive an email notification before each renewal. By subscribing, you authorise NEVE WELLNESS to charge your chosen payment method on a recurring basis until you cancel.
Your Statutory Rights
Nothing in this policy affects your statutory rights under UK law, including your rights under the Consumer Rights Act 2015.